These terms govern your use of GrowOS and of any Sindal customer account used to subscribe to it. GrowOS is provided by Sindal Technology International Limited, a company registered in Hong Kong with its registered office at Flat/Rm D, Blk 6, 1/F, The Paramount, 23 Shan Tong Road, Tai Po, New Territories, Hong Kong (“Sindal”, “we”, “us”). By creating an account or using the service you agree to these terms.

1. Who may use the service

GrowOS is offered to businesses, not to consumers. You must be at least 18 years old and authorised to act for the business you register. You are responsible for the accuracy of the business information you provide and for keeping it current.

2. Accounts

You are responsible for your account credentials and for everything done through your account. If you invite colleagues into your organisation, you are responsible for the roles you grant them and for removing access when it is no longer appropriate. Tell us promptly if you believe your account has been compromised.

3. What the service does

GrowOS produces marketing content from the materials and directions you supply, and — where you have connected them — publishes that content to your own Facebook Page and Instagram account and handles comments and direct messages received there on your behalf. Content is generated with the assistance of artificial intelligence. You remain responsible for reviewing what is published under your business's name.

4. Connected social media accounts

Connecting a Facebook Page or Instagram account is optional and is done through Meta's own authorisation flow. By connecting an account you confirm that you are entitled to authorise access to it, and you instruct us to act on it as described in the service. Your use of Facebook and Instagram remains subject to Meta's own terms and policies, and you must not use GrowOS in a way that would breach them. You may withdraw our access at any time; doing so will stop the parts of the service that depend on it. We are not responsible for changes Meta makes to its platforms, permissions or policies.

5. Your content

The materials you upload and the content produced for you remain yours. You grant us the licence necessary to host, process, transmit and publish that material for the purpose of providing the service to you — including sending it to the AI and infrastructure providers we use, and to Meta when publishing on your instruction. You confirm that you hold the rights needed for the materials you supply, including any necessary consent from people appearing in photographs or video.

6. Acceptable use

You must not use GrowOS to produce or publish content that is unlawful, deceptive, infringing, defamatory, or that breaches the platform rules of any connected service. You must not use it to send unsolicited bulk messages, to impersonate another business or person, or to attempt to gain unauthorised access to our systems or another customer's data. We may suspend an account that is being used in these ways.

7. Subscriptions, trials and payment

Paid plans are described on the plan page shown in your account at the time of purchase. Where a free trial is offered, the trial length and what happens at the end of it are stated before you start it. Payment is taken by a third-party payment provider; we do not receive or store your card details.

Subscriptions renew automatically for successive billing periods until cancelled. You may cancel at any time from your account; cancellation takes effect at the end of the current paid period, and the service continues until then. Fees already paid are not refunded except where required by law or where we agree otherwise in writing. If a payment fails we may suspend or downgrade the service after notifying you. We may change prices, and will give at least 30 days' notice before a change applies to your renewal.

8. Availability

We aim to keep the service available and to give advance notice of planned maintenance, but we do not guarantee uninterrupted availability. Parts of the service depend on third parties — Meta and our AI providers among them — and may be affected by their outages or by changes they make.

9. Intellectual property

The GrowOS platform, its software and its branding remain the property of Sindal. These terms do not transfer any of that to you. You may not copy, reverse engineer or resell the platform.

10. Disclaimers and liability

The service is provided on an “as is” basis. We do not warrant that AI-generated content will be accurate, suitable for a particular purpose, or that it will achieve any particular marketing result. To the fullest extent permitted by law, our total liability arising out of or in connection with the service in any 12-month period is limited to the fees you paid us for the service in that period, and we are not liable for indirect or consequential loss, loss of profit, or loss of goodwill. Nothing in these terms limits liability that cannot be limited by law.

11. Suspension and termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that is used unlawfully, or where required by law, and we will give notice where it is reasonable to do so. On termination we handle your data as described in the Privacy Policy.

12. Changes to these terms

We may update these terms. Where a change materially affects your rights we will notify account holders before it takes effect. Continuing to use the service after that date means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction over any dispute arising from them.

14. Contact

Notices to us under these terms should be sent to [email protected], or in writing to Sindal Technology International Limited at the registered office stated at the top of this page. Questions about personal data should go to [email protected].

本條款規管你對 GrowOS 的使用，以及任何用於訂閱 GrowOS 的星德客戶帳戶。GrowOS 由星德科技國際有限公司提供；該公司於香港註冊，註冊辦事處為 Flat/Rm D, Blk 6, 1/F, The Paramount, 23 Shan Tong Road, Tai Po, New Territories, Hong Kong（下稱「星德」、「我們」）。你建立帳戶或使用本服務，即表示同意本條款。

1. 誰可以使用本服務

GrowOS 面向商戶，不面向一般消費者。你須年滿 18 歲，並獲授權代表你所登記的商戶行事。你須就所提供商戶資料的準確性負責，並保持該等資料為最新。

2. 帳戶

你須自行保管帳戶憑證，並就經由你帳戶所作的一切行為負責。若你邀請同事加入你的機構，你須就所授予的角色負責，並在不再適當時移除其存取權。如你認為帳戶已被盜用，請即時通知我們。

3. 本服務做甚麼

GrowOS 依你提供的素材與指示製作行銷內容；在你已連接相關帳戶的情況下，代你把內容發布到你自己的 Facebook 專頁與 Instagram 帳戶，並代你處理在該處收到的留言與私訊。內容由人工智能協助生成。以你商戶名義發布的內容，仍須由你負責檢視。

4. 已連接的社交媒體帳戶

連接 Facebook 專頁或 Instagram 帳戶屬選用，並須透過 Meta 自身的授權流程進行。你連接帳戶即確認你有權就該帳戶授出存取權，並指示我們按本服務所述方式就其行事。你使用 Facebook 與 Instagram 仍受 Meta 自身的條款與政策規管，你不得以違反該等條款政策的方式使用 GrowOS。你可隨時撤回我們的存取權；撤回後，依賴該存取權的服務部分將停止。Meta 對其平台、權限或政策所作的變更，我們不承擔責任。

5. 你的內容

你上載的素材及為你製作的內容仍屬你所有。你授予我們為向你提供服務所必需的授權，以託管、處理、傳輸及發布該等素材——包括傳送予我們使用的 AI 與基礎設施服務商，以及在你指示下傳送予 Meta 作發布之用。你確認你就所提供的素材持有所需權利，包括相片或影片中出現的人士所需的同意。

6. 可接受使用

你不得使用 GrowOS 製作或發布違法、具欺騙性、侵權、誹謗，或違反任何已連接服務之平台規則的內容。你不得用以發送未經請求的大量訊息、假冒其他商戶或人士，或試圖未經授權存取我們的系統或其他客戶的資料。若帳戶被用於上述用途，我們可暫停該帳戶。

7. 訂閱、試用與付款

付費方案的內容以你購買時在帳戶內所顯示的方案頁為準。如提供免費試用，試用期長度及期滿後的處理方式，會在你開始試用前列明。款項由第三方付款服務商收取；我們不接收亦不儲存你的卡片資料。

訂閱在取消前按帳單週期自動續期。你可隨時在帳戶內取消；取消於當期已付費期間結束時生效，在此之前服務繼續。已付費用不予退還，惟法律另有規定或我們另以書面同意者除外。如付款失敗，我們可在通知你後暫停或降級服務。我們可調整價格，並會在變更適用於你的續期前至少 30 日通知。

8. 服務可用性

我們致力維持服務可用，並就計劃內的維護提前通知，但不保證服務不會中斷。服務的部分環節依賴第三方——包括 Meta 及我們的 AI 服務商——可能受其服務中斷或變更影響。

9. 知識產權

GrowOS 平台、其軟件及品牌仍屬星德所有。本條款不會把上述任何權利轉移予你。你不得複製、還原工程或轉售本平台。

10. 免責聲明與責任限制

本服務按「現狀」提供。我們不保證人工智能生成的內容準確、適合特定用途，或能達致任何特定的行銷成效。在法律允許的最大範圍內，我們就本服務所產生或與之相關的全部責任，於任何 12 個月期間內以你在該期間就本服務向我們支付的費用為上限；我們亦不就間接或後果性損失、利潤損失或商譽損失承擔責任。本條款不限制法律上不可限制的責任。

11. 暫停與終止

你可隨時關閉帳戶。若帳戶違反本條款、被用於違法用途，或在法律要求的情況下，我們可暫停或終止該帳戶；在合理可行的情況下我們會事先通知。終止後，我們按私隱政策 所述方式處理你的資料。

12. 條款修訂

我們可更新本條款。若修訂實質影響你的權利，我們會在生效前通知帳戶持有人。於生效日後繼續使用本服務，即表示你接受經修訂的條款。

13. 管轄法律

本條款受香港特別行政區法律規管，因本條款產生的任何爭議由香港法院專屬管轄。

14. 聯絡

依本條款向我們發出的通知，請寄至 [email protected]，或以書面寄至本頁頂部所列星德科技國際有限公司的註冊辦事處。有關個人資料的問題請寄至 [email protected]。